Valetta Green paid her mother’s rent last Tuesday at Chatham Estates Senior Village in Chester, a public housing development privately owned and managed by Pennrose Development. She also received a receipt, which, she said, is a rare occurrence.

For the past three weeks, it was not that easy for Green to walk into the development’s office to deliver the money order for June’s rent, because office manager Kari Swoop had allegedly been verbally abusive and difficult to deal with.

Swoop, Green said, kept telling her to come back at later times. When Green did return, the office would be closed earlier than it was supposed to be without any sign saying when the staff would return. 

Residents have the option to put their rent into this slot if they can figure out what it is meant for, since it is not labeled. The rent office at Chatham Estates was not meant to close until 5 p.m., but manager Kari Swoop left early. According to regional manager, Lisa German, the office closed at 2 p.m. for the July 4th holiday. The office would not open again until 8:30 a.m. the following Tuesday.

Residents have the option to put their rent into this slot if they can figure out what it is meant for, since it is not labeled. The rent office at Chatham Estates was not meant to close until 5 p.m., but manager Kari Swoop left early. According to regional manager, Lisa German, the office closed at 2 p.m. for the July 4th holiday. The office would not open again until 8:30 a.m. the following Tuesday.

Open on Tuesdays and Thursdays, the rent office’s hours are posted as 8:30 a.m. to 5 p.m. Yet, when Green tried to pay rent to Swoop, she was irately turned away on Thursday, July 2nd in the morning. The manager told her to come back at noon.

According to Green, Swoop was engaged in what seemed to be a personal conversation on the phone that involved yelling.

When Green tried to give the money order to the manager, Swoop, she said, yelled that she was too busy and to return at noon.

“I have to keep taking the money order of $500 in and out of the house,” Green said, “and if you’re yelling like that on the phone, you’re not talking to someone pertaining to the management of that job.”

Without receipts for her rent, Green was unable to prove that she had paid it on time in the past. She said that if a person wants a receipt, they have to ask for it.

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